ElderOptions is first and foremost about family.
We’re family owned and operated; we treat our clients and employees like family; and we’re devoted to delivering peace of mind to our clients’ families.
In fact, ElderOptions was founded in 2007 by us, Scott and Josie Andrews as a result of Josie’s father becoming ill. Years later, Josie’s mother was diagnosed with leukemia and for several months, Josie took care of her while balancing a career and starting a new family. Eventually, we decided to seek in-home support and quickly learned how challenging it could be to ensure the very best care for her as her illness progressed and her needs increased.
Over the next few years, Scott’s parents also became ill and incapacitated at their home in North Carolina. This time, we had to rely on caregiver reports from far away and again, we felt deeply anxious about leaving the care of our loved ones in someone else’s hands.
Ultimately, the care our parents received was mixed with both positive and less-than-positive experiences. But now, having been both caregivers ourselves and family members who employed caregivers, we understand the deep responsibility – and reward – of helping loved ones to age safely and comfortably in their own homes.
This seemed to be a calling for both of us, so we explored our options and decided to start our own home care company. While the possibility of joining a franchise offered some benefits, we wanted to be more hands-on, more innovative and more responsive in the ways we treated our clients and our employees.
Today, we’re immensely proud of the team we’ve built of reliable, skilled and compassionate caregivers who have brought comfort and peace of mind to so many clients and families throughout Northern Virginia.
And we’re proud of the culture we’ve built at ElderOptions; everything we do is based on the heartfelt belief that nothing is more important than our clients’ well-being and their families’ assurance of this. We are available 24×7 – including holidays and weekends – to respond to concerns or questions. There is no phone tree or answering service; the owners respond to calls and personally make sure that all is well.
Our patients’ families are encouraged to be as active as they’d like in monitoring their loved ones’ care. We provide timesheets for review and fill out journals with daily notes, when requested. We also have a “family room” within our tracking software that allows family members to review the care we are providing at any time.
We’re so thankful for our clients and the trust that they and their families put in us. It’s a privilege for our family to serve theirs.